The standard CampusGroups app will still work, but Assistant Dean of Student Life Operations Laura Ballou said WCSA noticed a clause in their contract with CampusGroups that gave them the option of getting a dedicated University app built.
“We heard from students that when they went to use CCC, they wondered why they had to download the CampusGroups app and then select the University of Rochester and then they had to log in,” Ballou said. “Never again do they need to know CampusGroups.”
WCSA Application Administrator and Analyst Griffen Fox worked closely with CampusGroups as the app was built. The back-end is still controlled by CampusGroups, but WCSA can populate some of the app’s contents to tailor the experience to UR students.
Ballou said WCSA would love to hear student feedback on the app, particularly if students notice any mismatches between things that are easy to do on the computer version of CCC but more difficult on the mobile version. She recommended using the online CCC support form to submit recommendations.
“When those comments come in, it might be something we can reorganize or populate on the app,” she said. “And if it’s not, we have an ongoing relationship with someone at CampusGroups. So when we hear that feedback from students, and it’s multiple students, we then take those to what’s called our Campus Success Consultant and there’s ways that we can submit new feature requests.”