In the Oct. 11 CT, Dustin Cupp wrote an article critical of ResNet employees to which my coworkers and I took offense. While I am truly sorry to Cupp that this happened, there is no excuse but to call us lazy is inconsiderate and wrong.
We always hate to hear stories like this, but one must remember that we are only human and mistakes are sometimes made.
To protect ResNet’s legitimate users and system, all users are required to complete a quite simple registration process. If they don’t, the system denies them ResNet access.
On Oct. 4 the extended amnesty period ended and about 450 people were disabled. All had ignored repeated warnings that they would be disconnected.
By Oct. 6 we had more than 400 of them registered and working. Registering 400 people in just 12 service desk hours is not at all lazy nor “not wanting to work for our paychecks.”
There are over 3,600 computers on ResNet and there are only 10 student employees to take care of them.
In addition to homework, classes, exams, projects, student groups, sports and extra-curricular activities we also work hard to make sure that our fellow students have uninterrupted Internet access.
We gave up two weeks of our summer to return early to get students setup and working. We work hard to be the best possible in customer service and intend to continue to do so.
The fact that sometimes people fall through the cracks bothers us, but sometimes happens with the volume and complexity of issues we face.
To those that feel they were treated poorly we offer our deepest apologies.
Of the over 3,600 computers on both campuses only 20 computers are currently disabled. That means 99.994 percent of student computers on this campus have working Internet access.
At ResNet we too often only hear the bad news from students ? those that have working Internet never give ResNet a second thought.
But let me say this ? those of you that might need our services in the future I assure you that we are hard working. We are here to help and we will do whatever it takes to get your Internet access back in the timeliest way possible.
? Jonathan Eggers
Class of 2001